Frequently Asked Questions

We get lots of questions — here are some frequently asked ones and our answers. If you have a question not found here, please give us a call or send us an email.  We’ll be happy to answer any more questions you might have.

You are welcome to visit and browse any time.  However, scheduling a Project Consultation allows us to give you and your project our full attention.

Not to worry — all our customers receive our friends and family discount!  Have a budget or dollar amount in mind for your project? Could you use some help in evaluating product quality and value? Are you thinking about where to save and where to splurge?  To assist, we have prices on everything on our Showroom floor.  We can also help by explaining how variables such as finish, color, size, features, and material can affect prices.  After your Project Consultation you’ll receive your customized Quote with specific prices for your project.  Remember, your Project Consultation is free when you purchase your products from us.

We do not.  We are not an internet company.  Our focus is on giving our local community access to a beautiful Showroom where you can consult with our knowledgeable Bath & Kitchen Product Specialists.  The personal attention that we give to you and your project far outweighs any small differences in price you may find on the internet.

Also, we are authorized by the manufacturers that we represent to sell their products.  This means that you are getting the manufacturer’s full warranty and are assured that what you are purchasing is new, first quality, and authentic product.  There are some manufacturer-authorized internet retailers, and our pricing should be very close to theirs.

No, Portsmouth Bath Company and Standard of New England do not provide on-site installation or construction services.  Instructions for product installation, care, and use come from our product manufacturers.  Please read and keep these in a safe place. We recommend contracting with a trade professional. They have a wealth of knowledge and experience that homeowners should draw upon.

We are not, but we work with many designers to help them choose all the correct parts and pieces for your dream bath.  Designers have vision.  We have product knowledge.  Together, we pay attention to the details that your project deserves.

No, we do not make site visits for estimations, measurements or installations.  Our specialty focuses on bringing your vision to life with the correct products.  We can do that best when you visit us in our Showroom for a Project Consultation. We’ll order all the right parts and pieces for you that will fit perfectly together in the skilled hands of your builder, contractor and/or plumber.

Usually, no, simply because choosing a trade professional who will be working with you in your home is a very personal choice.  We are lucky to have many talented builders, contractors, designers and plumbers in our area to choose from.

Yes, we can deliver to your home or jobsite for a nominal fee. Home deliveries are tailgate only (we are not insured to bring items into your home).  The homeowner or contractor must be on-site to sign for each delivery. Please inspect your order immediately.  Claims for damage must be reported within 48 hours. Please send photos.  We will then get right on it to get everything taken care of.

Not everything, but we do stock quite a lot! If you need something fast, let us know and we might have it or be able to get it quickly.  Otherwise, a 2 to 4-week lead-time is typical when products need to be ordered. Special orders may take a little longer.   While we strive to complete every delivery as requested or quoted, we are not responsible nor liable for unforeseen delays at manufacturing and/or shipping sources.

You are welcome to purchase in-stock items at any time. If we have prepared a custom Quote or Proposal for you we will ask you to “sign-off” with a signature or email confirmation when you are ready to order.  A down-payment will be required if you do not have an open business credit account.

We think so!  Purchasing from a well-respected local business will give you peace of mind.  We are close by and readily available should you ever need us.  And we care about the quality of the products and manufacturers that we represent in our Showroom.  Over the years we have developed a proven checklist of characteristics that we look for in our brand-partners.  This process ensures that you are putting products of longevity and beauty into your home.
Also, local, independent stores offer personalized service, refreshing ideas, thoughtful suggestions and intelligent recommendations.  Please support and shop all locally owned businesses.  We are all striving to give our community alternative choices and personalized customer service.  Shopping locally also gives you the opportunity to keep more of what you spend in your local community and economy. See our Top 10 Reasons for shopping with us.

Returns are accepted for up to 30 days with proof of purchase for unused items in original/re-sellable condition.  Non-stock items have limited return options and may be subject to restocking fees from the manufacturer.  Special/Custom Orders are non-returnable/non-refundable. Please contact your Salesperson for return authorization prior to bringing item(s) back.  Please note that returns are not currently being accepted due to COVID-19.

Yes, for up to 30 days when paid for in full.  After 30 days, storage fees may apply.

Product warranties are provided by and performed at the discretion of each manufacturer.  Manufacturers will want to verify that your product was purchased from an authorized seller, so keep your warranty information in a safe place (along with your receipts and maintenance instructions).  Should you need assistance with a warranty issue, we are here to help with contacts and procedural information.  Please be aware that manufacturers’ warranties do not include shipping and/or labor costs.

Usually not, but from time to time our floor model samples and displays are for sale so that we can move them out and refresh our Showroom.  We may also have other things such as overstocks or discontinued items that need to find a good home. See our Samples & Overstocks for a current listing of what’s available. Contact us for more information if you see something that you like.  All these items are sold in as-is condition at a great discount.

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